Shipping Information: • NEW $5 Flat Rate Shipping is available on all orders shipping within the continental United States! Your order will ship via UPS or USPS within 1-3 business days of purchase from our warehouse in Philadelphia, PA. Please allow appropriate time for delivery from the time of shipping. Estimated delivery times range from a few days to 2 weeks depending on your delivery address and selected delivery method.

Expedited Shipping Rates: • If your purchase is time-sensitive or is needed quickly, we suggest selecting a UPS delivery shipping method at time of checkout. Next Day Air, 2nd Day,3 Day, and UPS Ground are available to speed up your delivery - UPS Rates apply and are based on location and weight. These options are available during checkout. Please note these services are counted in business days and that weekends and holidays are not counted.

International Shipping: • We do ship to APO/Military addresses, but at this time we only ship to the continental United States.

Returns and Exchanges: Our 30 Day Money Back Guarantee!

• We hope that every purchase from us satisfies your needs, but in the event that you need to make a return we are happy to offer a full product refund if your purchase is returned within 30 days of receipt.

• Please note that shipping charges will not be refunded.

• To receive a full credit, product must be returned in new / unused condition. Please return product with all original parts, paperwork and accessories to ensure full credit.

• Returned product that is damaged or missing parts are not eligible for a refund.

• Restocking fees may apply for opened/used items.

• Please contact a customer service representative if your product was damaged upon receipt.

If you wish to make an exchange or return contact us and please send to:

Hot Headz International Inc. Attn: Exchange/Returns 1890 Woodhaven Rd. Philadelphia, PA 19116

Cancellation Policies: If you have placed an order and wish to cancel, please call 866-437-2725 and/or email us at orders@hotheadz.net

----------------------------------------------------------------------------------------------------------- Manufacturer's Warranties: Some Products we offer are from other companies and often include manufacturer warranties that may cover defects/damages. For specific information on the manufacturer's warranty please contact the manufacturer directly.

Product Repairs: If an item you have purchased is malfunctioning or fails to work properly, please contact the manufacturer.

----------------------------------------------------------------------------------------------------------- Office:

Hot Headz International Inc. 1890 Woodhaven Rd. Philadelphia, PA 19116

By Phone: 1-215-698-0222 (9a.m. and 5p.m. EST)

Toll Free: 1-866-437-2725 Fax: 1-215-698-4522

Wholesale: Our wholesale programs accomodate any size business and we look forward to working with you to become a reseller of our products.

Please visit
www.HotHeadzProducts.com, call or email us with wholesale requests.